1About these Terms
These Terms govern your use of saladcaffe.in and the meal subscription services provided by Belly Partner Pvt Ltd, trading as Salad Caffe (“we”, “us”), Bhagavathy Nagar, Golf Link Road, Kowadiyar, Trivandrum -695010. By browsing the site, subscribing or paying, you confirm that you are at least 18 years old, have read these Terms, and accept them.
2Our service
We sell prepaid fresh-meal subscriptions (Breakfast, Lunch and/or Dinner) in Veg Only, Mixed (alternate days Veg and Non-Veg) and Non-Veg diet types, for 1, 3, 6, 12 or 24 days, delivered to serviceable areas of our operating cities. Meals are prepared fresh daily from our kitchens and the menu may change with ingredient availability. Fulfilment and delivery scheduling are managed through our subscription management system.
3Prices, GST and payment
- Prices shown on the website are in Indian Rupees and inclusive of 5% GST.
- Payment is taken in full, in advance, through Razorpay (UPI, cards, net banking, wallets) or, where offered, cash on delivery. We do not store your card or UPI details.
- Prices, plans and offers may change at any time; the price shown at checkout when you pay is the price for your Plan.
- Discount codes and offers are valid only as stated, cannot be combined unless said otherwise, have no cash value and may be withdrawn at any time. Multi-meal discounts apply only to the 24-day Plan.
- Your payment provider or bank may levy its own charges; these are your responsibility.
4Start date, delivery and availability
- You choose a preferred start date at checkout. Deliveries run Monday to Saturday; there are no Sunday deliveries. A Plan covers the number of delivery days purchased, and its scheduled end date is calculated from the start date accordingly.
- Our confirmation of your start date, kitchen and delivery slot is made after your order is received and may take a little time; we will contact you on the phone number given.
- Delivery is made to the address you provide. You must give a correct, complete address and a reachable phone number, and someone must be available to receive the meal. Meals that cannot be delivered because of an incorrect address, no response or absence are treated as delivered.
- Delivery times are estimates. Delays caused by weather, traffic, strikes, public holidays, festivals or other events beyond our control are not a breach by us. We may replace or extend meals at our discretion where we are at fault.
- We may decline or cancel orders outside our delivery areas, in which case we refund the amount paid as stated in the Refund & Cancellation Policy.
5Pause, skip, rollover and changes
- Pause, skip or rollover of meals is subject to the notice period and conditions communicated by us at onboarding or on WhatsApp/phone. Requests outside that notice are not accepted for that day’s meal.
- Changes to diet type, meals, address or start date after purchase depend on availability and may be refused or may involve a price difference.
- Plans are personal to the subscriber and are not transferable or resellable.
6Refunds and cancellation
No refund once a subscription has started. Any refund is at the sole discretion of management and, if approved, is calculated and paid as set out in our Refund & Cancellation Policy, which forms part of these Terms.
7Food, health and allergies
- Our meals are prepared in a kitchen that handles nuts, dairy, gluten, soy, eggs, fish and other common allergens. We cannot guarantee any meal is free of any allergen.
- You are responsible for telling us about allergies and dietary restrictions before your first delivery and for checking that meals are suitable for you. Dietary preferences you give us are honoured on a best-efforts basis.
- Nutrition information, calorie counts and “expected outcomes” are general guidance, not medical advice. Consult a doctor before starting any diet, particularly if you have a medical condition, are pregnant or are on medication. Results vary from person to person.
- Meals are fresh and perishable. Refrigerate on receipt and consume on the day of delivery unless we tell you otherwise.
8Your account and conduct
- Details you give (name, phone, email, address) must be true and current. We use them to contact you about your orders.
- You agree not to misuse the site, attempt to interfere with its security, abuse our delivery staff, or use offers fraudulently. We may suspend or cancel Plans for breach of these Terms.
9Privacy and data
We collect the details you submit (name, phone, email, address, plan choices) to take and fulfil your order, contact you about it, and share it with our payment, delivery and subscription-management providers for that purpose. We use analytics and advertising tools (Google Tag Manager/Analytics and Meta Pixel) to measure site usage and ads. We do not sell your personal data. You may ask us to correct or delete your data by emailing saladcaffe@gmail.com, subject to legal and accounting retention needs.
10Liability
To the fullest extent permitted by law, our liability for any claim relating to a Plan is limited to the amount you paid for that Plan, less amounts already delivered. We are not liable for indirect or consequential loss, or for allergic reactions where allergy information was not given to us in advance. Nothing here limits liability that cannot be limited by law, or your rights under the Consumer Protection Act, 2019.
11Intellectual property
The Salad Caffe name, logo, menus, photographs and website content belong to Belly Partner Pvt Ltd and may not be copied or used without written permission.
12Changes, governing law and contact
We may update these Terms from time to time; the version on the website at the time of your purchase applies to your Plan. These Terms are governed by the laws of India, and the courts at Thiruvananthapuram (Trivandrum), Kerala have exclusive jurisdiction, subject to any rights you have under consumer law.
Contact: saladcaffe@gmail.com · 9895307228 · Salad Caffe, Bhagavathy Nagar, Golf Link Road, Kowadiyar, Trivandrum -695010.