1Scope
This policy applies to every meal subscription purchased on saladcaffe.in (the “Plan”), whether paid online (UPI, cards, net banking, wallets) or by cash on delivery. “We”, “us” and “Salad Caffe” mean Belly Partner Pvt Ltd.
2No refund once a subscription has started
- A subscription is treated as started on the earlier of (a) the first scheduled delivery date, or (b) the date the first meal is prepared or dispatched for you.
- Once started, the amount paid is non-refundable, including for unused, skipped, paused or undelivered meals caused by you (wrong address, unreachable phone, no one to receive, change of plans, travel, relocation, dietary change, etc.).
- Each Plan is a prepaid, fixed-price package. Plan prices are discounted against our regular per-meal prices on the understanding that the full Plan is completed.
3Management discretion
Salad Caffe management has full authority to accept or deny any refund request, including requests made before or after a Plan has started, and its decision is final. Approving one request does not create an obligation to approve another. Where we fail to deliver for reasons within our control, we will first offer to extend or replace the undelivered meals; a refund is considered only if that is not possible.
4Before the Plan starts
If you cancel before the first delivery, a refund may be approved at management’s discretion. In that case only the ₹250 cancellation fee and the 2% payment-transaction deduction (Section 5, items D and E) are deducted; nothing is deducted for meals delivered, as none have been.
5How an approved refund is calculated
If management approves a refund after a Plan has started, the refund is:
| A. Amount actually paid by you (after any coupon / discount, inclusive of GST) | A |
| B. Less: GST (5%) included in the amount paid — already remitted to the Government, not refundable | − A × 5 ÷ 105 |
| C. Less: value of the service delivered (meals delivered, plus meals that lapsed through your fault), priced at our regular (non-discounted) meal prices or the nearest regular Plan for the days consumed, excluding GST | − C |
| D. Less: cancellation fee | − ₹250 |
| E. Less: UPI / bank transaction deduction | − 2% of A |
| Refund payable | A − B − C − D − E |
If the result is zero or negative, no refund is payable. Refunds are made to the original payment method or bank account.
What “regular meal prices / nearest Plan” means
- “Regular meal price” is the published per-meal price for the same diet type (Veg Only / Mixed / Non-Veg) and meal (Breakfast / Lunch / Dinner) without multi-meal, coupon, offer or long-duration discounts.
- Multi-meal discounts (10% for two meals, 15% for three meals) and coupon discounts are not applied when valuing meals consumed.
Why meals consumed are charged at the nearest-plan rate
Our longest plans carry the lowest per-meal price because the customer commits to, and pays for, the whole plan up front. The 24-meal rate (₹6,499, about ₹270.79 per meal) is therefore available only if the full plan is completed. When a plan is cancelled part-way, the commitment on which that price was given is no longer met. The subscription is treated as downgraded to the nearest available standard plan that fits the meals actually consumed, and those meals are charged at that plan’s price instead of the 24-meal price. The difference is the discount that was given on the expectation of a full plan.
| Standard plan used for valuing meals consumed | Price (incl. 5% GST) | Approx. per meal |
|---|---|---|
| 24-meal plan (full plan purchased) | ₹6,499 | ₹270.79 |
| 12-meal plan | ₹3,499 | ₹291.58 |
| 6-meal plan | ₹1,750 | ₹291.67 |
- The nearest plan is the largest standard plan that does not exceed the meals consumed. For example, 12 meals consumed is charged at ₹3,499 and 6 meals at ₹1,750.
- Meals consumed beyond that plan are charged at its per-meal rate. For example, 13 meals consumed is charged at the 12-meal rate: ₹3,499 + ₹291 ≈ ₹3,790.
- If fewer than 6 meals are consumed, they are charged at the 6-meal plan’s per-meal rate.
- Rates are those in force on the purchase date. This is a re-pricing of what you actually received, not a penalty.
6Worked example
A customer buys the 24-meal Plan at ₹6,499 (inclusive of 5% GST) and pays ₹6,499.00 by UPI. After 13 meals have been delivered, the customer asks for a refund and management approves it. The 13 meals are valued at the 12-meal Plan rate (₹3,499 for 12 meals, ₹3,790 for 13 meals) = ₹3,790.00 including GST, which is ₹3,609.52 excluding GST.
| A. Amount paid (incl. GST) | ₹6,499.00 |
| B. Less GST included in A (A × 5 ÷ 105) | − ₹309.48 |
| C. Less value of 13 meals delivered at the nearest-Plan rate (excl. GST) | − ₹3,609.52 |
| D. Less cancellation fee | − ₹250.00 |
| E. Less UPI / bank transaction deduction (2% of ₹6,499.00) | − ₹129.98 |
| Refund payable | ₹2,200.02 |
Illustration only. Actual figures depend on your Plan, rates in force on the purchase date, and days consumed. Rates shown are those in force at the time of writing.
7How to request a refund
- Send a formal email to saladcaffe@gmail.com from the email address used at purchase, with the subject “Refund request – [your name / order ID]”.
- Include your full name, registered phone number, order/payment ID, Plan details, and the reason for the request.
- Phone calls, WhatsApp and social-media messages are not accepted as formal refund requests, but may be used to seek help with deliveries.
- We will acknowledge your email and tell you in writing whether the request is approved or denied.
8Timeline
- Approved refunds are processed only after the scheduled end date of your Plan (purchase / start date plus the Plan’s duration, as scheduled at purchase), so that the final service value can be confirmed.
- Payment is made within 14 working days (Monday–Saturday, excluding public holidays) counted from the later of the scheduled Plan end date or the date your formal request was approved.
- Your bank or payment provider may take a few further days to show the credit; that period is outside our control.
9Other cases
- Duplicate or failed payments: if money is debited but no order is created, or you are charged twice, tell us by email with the payment ID; the extra amount is returned to the original payment method. The ₹250 fee and 2% deduction do not apply to these.
- Cash on delivery orders: no money is held before delivery; if an approved refund arises, it is paid by bank transfer using the same calculation.
- Cancellation by Salad Caffe: if we cancel a Plan (for example, delivery is not possible at your address), you will receive a refund of the undelivered portion without the ₹250 fee or the 2% deduction, subject to the timeline above.
- Pause, skip, rollover and extension: these are not refunds. They are available only as described in the Terms & Conditions and as confirmed by us.
- Chargebacks: raising a chargeback instead of following this process may lead to suspension of your account and any remaining deliveries.
10Changes and contact
We may update this policy; the version published on the website when you purchased applies to your Plan. Questions: saladcaffe@gmail.com · 9895307228.